FREQUENTLY ASKED QUESTIONS

Explore common inquiries about PBX Las Vegas and our phone system solutions. This FAQ section is curated based on feedback and queries from businesses just like yours. It's designed to address uncertainties, clarify features, and highlight the added value we bring to your communication needs.

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Features and Functionality



  • What features does this phone system offer?

    The 3CX phone system offers a comprehensive set of unified communications features. This includes call routing, voice mail, presence, chat, smartphones and browser clients, integrated video conferencing, and more. When paired with Yealink phones, users experience high-definition audio quality and a seamless integration that enhances overall communication. Visit our page to find out all the features

  • Are there monthly or yearly subscription fees?

    The 3CX phone system offers various licensing options, which can be availed on either a monthly or yearly basis. The exact cost would depend on the type of license you choose and the number of users or simultaneous calls you require.

  • Can the system integrate voicemail with email?

    Absolutely! One of the features of the 3CX system is its voicemail-to-email function. This means when you receive a voicemail, the system can send you an email notification with the voicemail attached as an audio file, allowing you to listen to it directly from your email.

  • Are there call recording capabilities?

    Yes, the 3CX phone system comes with call recording capabilities. This can be particularly useful for training, compliance, or customer service purposes. The recordings can be easily accessed, managed, and stored for future reference.

  • How many simultaneous calls can the system handle?

    The number of simultaneous calls the 3CX system can handle depends on the license you choose. There are various license tiers available, with the capacity to handle anything from just a few calls simultaneously to hundreds of concurrent calls, making it scalable for businesses of any size. The Yealink phones we provide are fully compatible and designed to maximize the capabilities of the 3CX system.


Compatibility and Integration:


  • Is the new system compatible with my current infrastructure?

    The 3CX system is designed to be highly adaptable and can seamlessly integrate with most of the existing infrastructures. However, a brief assessment would be recommended to identify any specific needs or adjustments.

  • Does it integrate well with CRM software or other business tools?

    Absolutely! The 3CX system offers native integration options with popular CRM platforms and other business tools. This ensures that your communications are aligned with your customer management processes, enhancing productivity and customer service.

  • Can the system be used across different devices (mobile, desktop, etc.)?

    Yes, the 3CX system is versatile and supports usage across a range of devices, including mobile phones, desktops, and tablets. This multi-device compatibility ensures that you stay connected irrespective of where you are.

  • Are any proprietary hardware or software required?

    The 3CX system is built to work with standard SIP hardware and software. There's no need for any proprietary equipment or software, ensuring flexibility and cost savings.

  • How does the system handle the integration of fax services?

    The 3CX system supports digital faxing, allowing users to send and receive faxes directly through their email. This approach eliminates the need for traditional fax machines, streamlines the process, and reduces costs. Integration is straightforward, ensuring that transitioning from traditional to digital faxing is hassle-free.


Costs and Pricing


  • What's the total cost of ownership for this system?

    The total cost of ownership for the 3CX system with Yealink phones encompasses the initial setup cost, hardware and software expenses, and any recurring subscription or maintenance fees. Other factors might include training, upgrades, and potential expansion costs. It's recommended to consult with our sales team for a tailored quote that meets your specific business needs.

  • Are there monthly or yearly subscription fees?

    The 3CX phone system offers various licensing options, which can be availed on either a monthly or yearly basis. The exact cost would depend on the type of license you choose and the number of users or simultaneous calls you require.

  • Is there a separate charge for long-distance or international calls?

    While the 3CX system provides a plethora of features, charges for long-distance or international calls typically depend on the SIP trunk or VoIP service.

  • Do you offer volume or contract-length discounts?

    Many providers offer discounts based on volume or longer contract commitments. It's best to discuss this with our sales team, as they can provide detailed information on any available promotions, volume discounts, or longer-term contract benefits.

  • Are there additional fees for add-ons or extra features?

    Some advanced features or add-ons might come with additional costs. This includes specific integrations, additional software modules, or premium support packages. Our sales representatives can provide a comprehensive breakdown of any additional fees based on your requirements.


Installation and TraininG


  • How long will the transition process take?

    The transition typically varies depending on the size and complexity of the setup. We always strive to ensure a smooth and efficient installation process to minimize any disruptions to your business operations.

  • Do you offer on-site setup assistance?

    Yes, we do offer on-site setup assistance. Our qualified technicians are available to come to your location and ensure everything is working properly.

  • Is training provided for my team?

    Absolutely! We understand the importance of your team being comfortable with the new system. We provide comprehensive training sessions to ensure your team is well-versed in using the 3CX system and Yealink phones. This can be done on-site or virtually, based on your preference.

  • Are there user manuals or online tutorials available?

    Yes, we provide detailed user manuals and online tutorials for both the 3CX system and Yealink phones. These resources cover the basic functions to advanced features, ensuring users can get the most out of the system.

  • Can settings and features be customized during the initial setup?

    Definitely. The 3CX system is known for its flexibility and scalability. During the initial setup, our technicians will work closely with you to customize settings and features to align with your business needs, ensuring a tailored communication solution.




PORTING OF NUMBERS


  • What is the process for porting my existing business numbers to the 3CX system?

    The porting process begins with a request to transfer your current numbers to us so you can use them with 3cx. Once the request is made, we'll need some documentation to verify ownership of the number. After verification, the transition will be initiated with no disruptions to your service.

  • How long does it typically take to port a number, and will there be any downtime?

    The porting process can take anywhere from a few days to a couple of weeks, depending on various factors. We strive to ensure there's minimal to no downtime. In most cases, the transition is seamless.

  • Are there any fees associated with number porting?

    Typically, there's no fee for porting numbers to the 3CX system. However, in some specific cases or for large-volume transfers, there might be minimal charges. It's best to consult with our team for detailed information.

  • Can I port both local and toll-free numbers to your system?

    Yes, you can port both local and toll-free numbers to the 3CX system. Our platform supports a wide range of number types to cater to your business needs.

  • If I decide to switch providers in the future, can I port my numbers out of the 3CX system?

    Absolutely! You retain ownership of your numbers. If you ever decide to switch providers, you can port your numbers out, ensuring your business continuity.

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